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FBC Bank Launches Noku, Digital Banking Assistant on Whatsapp

FBC Bank has announced the launch of Noku, a smart Digital Assistant who has been equipped with the capability of assisting clients with executing banking and insurance services on Whatsapp at any time of the day…24/7. Noku also allows anyone to open an FBC Instant Account or Mobile Moola wallet on WhatsApp without visiting a physical branch.
Existing FBC account-holders who are registered for Mobile Moola can start banking with Noku on Whatsapp by saving the number 0776 670 211 on their smartphones as a phone contact. Once Noku’s contact is saved ,one can initiate a conversation with Noku in the same way they do when chatting with a friend or relative on whatsapp. One can start the conversation with Noku with any greeting message of their choice such as ‘Greetings’, ‘Hi’, ‘Whatsapp’, ‘Etaa’, ‘Maswera sei?’ or ‘Ndeipi’ to start banking or insuring with Noku. Noku, can serve clients with the following services:

  • Banking
  • Balance Enquiry
  • Mini Statement
  • Bill Payments
  • Internal Transfers
  • Zipit to Other Banks
  • Zipit to Cell
  • Mobile Banking Pin change
  • Block Card Functionality
  • Beneficiary Management

Insurance Services

  • Third party insurance
  • Third party and Zinara licence
  • Zinara licence only

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