Who can register online?
Any FBC Bank or FBC Building Society individual account holder who is not already registered on Online Banking
How do I register online?
Visit FBC Holdings website www.fbc.co.zw , search for the online registration manual and follow the steps
How secure is online registration?
Online registration is very secure as every registration detail entered is validated against details maintained in the core banking system. If there is any mismatch, the registration process cannot proceed.
What is a username?
It is your preferred unique name which identifies you on online banking.
Is it possible to change my registered username?
Unfortunately NO, you can only change the password if you feel it has been compromised.
Where is my registration One Time Password (OTP) send to?
The OTP is send both to your mobile number and email address which are maintained on your account in the system.
Where can I get assistance should face challenges registering online?
We have a 24/7 Help Centre accessible through any of the channels below;
Tel : +263 704 481-82
Hot lines : +263 772 152 647 / +263 772 419 693
Toll free : 080 800 26 (Zimbabwe only)
Skype : FBC.Help.Centre
WhatsApp : +263 772 419 693, +263 772 152 647 or +263 732152 647
Email : firstname.lastname@example.org