Service Charter

SME Banking Services

Every small and medium-sized business needs a bank that understands its needs. With FBC your business will not only get the right type of funding as well as advise to grow.

FBC Bank offers customers in this category, optimal business loans for their daily operations right through to overdrafts, lease finance, cash-flow and advisory services support. Come to us, we are happy to partner and grow with you.

Contacts

Sibonile Ngwenya  0773397179
Future Makuvaro (Bulawayo) 0773443560
Lazarus Nyarusanga (Harare) 0779172409
Tizirai Rutanha (Harare) 0712704852

Corporate & Institutional Banking Department

The Division is responsible for managing corporate relationships which cover medium-sized to blue-chip corporates, government and parastatal institutions.

The Division advises clients on financing structures to meet their diverse banking and general business requirements. At the heart of Corporate Banking division’s functions, is the objective to ensure that corporate clients enjoy tailor-made financial solutions.

The Division has experienced Account Relationship Managers with diverse qualifications thus ensuring that corporates receive the appropriate service as a borrower or investor.

Contacts

0242783203/783206-7/707057

Contact Centre

Feel free to register any feedback, negative and positive on the service you received from any FBC brand, namely:

  • FBC Insurance,
  • FBC Microplan,
  • FBC Bank,
  • FBC Building Society,
  • FBC Reinsurance
  • FBC Securities
  • FBC OutRisk
  • FBC Xarani,

through the FBC digital channels and contact details shared, wherever you are , at your convenience

Customer Complaints and feedback are received and handled by the FBC complaints wing within the FBC Customer Experience Division

Because YouMattermost, FBC takes customer feedback seriously.

Enquiries, queries, complaints & compliments Contact details:

DIAL 220 for free (for all Networks) / 080 800 25 / 080 800 26 (for Econet Wireless Subscribers)

WhatsApp/ Mobile numbers/: +263 772 419 693/+263 772 152 647 /+263 772 155 578

Contact Centre Direct Lines: +263 242 704481/2 and 761198

Contact Centre Universal email address: help@fbc.co.zw

Skype ID:  fbc.help.centre

 

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