Careers at FBCH

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Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Group IT & MIS Division, FBC Holdings.

PRINCIPAL ACCOUNTABILITIES

  • Ensuring availability of e-commerce Platforms through the provision of relevant Services Delivery Channels
  • Responsible for the change and engagement in a large scale customer service management transformation programme, focus on on-boarding retailing business of the transformation journey.
  • Performing technical stakeholder requirement analysis and management
  • OBDX Patch set application, Solution delivery and implementation of IT projects.
  • Identifying service improvement opportunities and process fine-tuning.
  • Ensuring that Oracle Banking Digital Experience (OBDX), Mobile Moola, E-Commerce and WhatsApp Banking services disaster recovery and business continuity are fully tested and compliant with the ICT policy.
  • Ensuring minimal service disruption during the change process and ensure the FBC Group’s e-Commerce delivery channels remain supportable as guided by ICT industry standards and product owners.
  • Containing ICT costs and assisting Group ICT Senior Management in the formulation and management of the Division’s budget in order to establish greater cost transparency and service availability as well as ensuring that the licence renewal, Annual Maintenance Contracts fees, and any service fees due are paid in time to avoid service disruption.
  • Ensuring that the e-Commerce Service Delivery Channels are secure from any breach as defined by the ICT Security Policy.
  • Ensuring that e-Commerce Service Delivery are designed, implemented, monitored and maintained according to the levels of quality, standards and as defined within negotiated and agreed in the internal and external service level agreements parameters or contracts.
  • Ensuring that all assigned projects are delivered as guided by the FBCH Project management Framework with particular emphasis on management of the triple constraint of time, quality and cost.
  • Conducting e-Commerce Research development of new technologies for increased effectiveness, efficiency and cost reduction and strengthening product competitive edge by increase customer experience.
  • Ensuring there is comprehensive up-to-date documentation of e-Commerce channels Policies, Processes, Procedures and ensure these are in compliance with international standards.
  • Training client services staff on proper back-office processing of electronic banking services.
  • Compiling, identifying trends, and evaluating data for digital channels to support in decision-making.
  • Identifying and tracking KPIs on e-Commerce channels traffic and suggesting conversion funnels stimulates to benefit the business.
  • Measuring and monitoring adoption of new features and post production builds.
  • EDUCATION AND EXPERIENCE REQUIRED FOR THE JOB
  • Degree in Computer Science/Information Systems/ Electronic Engineering or Equivalent.
  • At least 1 Industry Certification (ITIL /Project Management Prince 2;PMP, SQL, Oracle, Microsoft c#, Digital Banking, ISO 8583,ISO 20022)

COMPETENCIES & SKILLS

  • Knowledge on Flexcube and Oracle Banking Digital Experience.
  • Appreciation of Electronic Funds Transfer Interfacing Technologies.
  • Knowledge and strong experience on implementation of Electronic Payment Technologies and Service Delivery channels (Online/Internet Banking, Card Payment systems, ATMs, Mobile Banking)
  • Knowledge and understanding of Internetworking Technologies and Security.
  • Knowledge and understanding of Payments Systems messaging formats and standards ( ISO8583, ISO 20022)
  • Knowledge of APIs handling, AI and machine learning, Programming and project management
  • Knowledge of Relational Database Management Systems.(MS SQL, MySQL or Oracle)
  • Knowledge and understanding of the Systems Development life Cycle
  • Knowledge of Operating Systems Interoperability and Administration
  • Appreciation of Financial Services Business processes
  • Sound Technical analytics, Leadership, teamwork and interpersonal skill.
  • Ability to work under pressure with minimum supervision.

Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 28 September, 2021 clearly marked:

e-Commerce Analyst: Group IT & MIS Division, FBC Holdings

VACANCY NOTICE: e-Commerce Analyst

MicroPlan Financial Services is inviting applications from suitably qualified individuals to fill the above named position that has arisen.

PRINCIPAL ACCOUNTABILITIES:

  • Generating new business through marketing, research and sales initiatives so as to ensure loan book growth with quality assets and branch profitability.
  • Screening/vetting quality clients and recommending appropriate loan product for processing
  • Monitoring loan book performance and initiating recovery efforts on delinquent / non-performing assets and ensuring refunds are processed for paid up clients.
  • Resolving all customer queries and attending to enquiries for the branch as per set service standards.
  • Managing costs for the branch and ensuring expense analysis for the branch is done monthly with an aim to contain costs.

EDUCATION AND EXPERIENCE:

  • A Business degree or equivalent. A professional qualification in Microfinance/Developmental Finance/ SME/ Social Sciences would be an added advantage
  • 3 years’ credit / NGO developmental lending experience, 2 years of which must have been in a lending environment.

COMPETENCIES & SKILLS:

  • Strong analytical and conceptual skills.
  • Good communication / interpersonal skills.
  • Good negotiation skills -driven and self-motivated
  • Ability to work beyond business stipulated hours

Interested candidates are to send their applications and CVs via e-mail to micro@fbc.co.zw by no later than 25 September, 2021 clearly marked:

Independent Contractor: MicroPlan Financial Services (Pvt) Limited.

VACANCY NOTICE: INDEPENDENT CONTRACTOR (Loans Officer)

FBC Holdings is seeking to recruit young graduates for a graduate training and development programme which is part of its talent management strategy. As the Group is largely undergoing a digital transformation process, it is expected that prospective applicants must be highly computer literate and technologically savvy. Evidence of computer literacy and evidence of knowledge of use of IT software will be a prerequisite.

The training will specifically focus on Insurance, Reinsurance, Civil Engineering, Banking and other support areas of the business. The training programme will run for approximately 24 months and it is expected that the trainees should be ready to be deployed into substantive positions thereafter.

Prospective candidates must be 25 years of age or younger and have attained a minimum of an upper second class degree (2.1) pass in the following disciplines or any closely related fields to the ones indicated;

  • Banking, Business Studies, Finance, Economics, Human Resources Management and e-Commerce (13 trainees).
  • Risk Management & Insurance ( 4 trainees).
  • Civil Engineering ( 2 trainees).

Applicants are expected to have the following attributes:

  • Self drive and motivation.
  • Integrity.
  • Innovation and creativity.
  • Good communication and interpersonal skills.
  • Initiative and willingness to explore new horizons.
  • Team player capability and high level of confidence.
  • Highly computer literate.
  • Entrepreneurial flair and a keen instinct of achieving tangible results and effecting positive change.

Interested applicants that meet the above specifications may submit their applications via email to human.resources@fbc.co.zw no later than 24 September, 2021, clearly marked;

Graduate Trainee Programme, 2022

Career Opportunities
 
FBCH  is seeking to recruit Graduate Trainees for its training and development programme which is part of its talent management programme.  As the Group is largely  e-commerce driven and has already embraced a robust  digitalisation strategy, it is expected that prospective applicants must be extremely  technology driven.
 
The training will specifically focus on the following areas;
 
• Information Technology Infrastructure Management
• Information Security
• Applications Support
• Applications Development and Analysis
• Data Management(  database administration and data management)
• Digital Channels ( mobile platforms and electronic funds transfer)
• IT Service Management
• IT Compliance
• IT Operations.
• IT related Project Management
 
The training programme will run for approximately 14 to 24 months and it is expected that the trainees should be ready to be deployed into substantive positions after that period.
 
The Prospective candidates must be 27 years of age or younger and have attained a minimum of an upper second class degree (2.1) pass in the following disciplines;
Information Technology, Computer Science, Applied Information and Communication Technology, Management  Information Systems or Business Studies  and Computing Science   or other relevant business qualifications with a strong quantitative content.
 
Applicants are expected to have the following attributes;
 
• Self-driven and motivation
• Integrity
• Good communication and interpersonal skills
• Initiative and willingness to explore new horizons
• Team player  capability and high level of confidence
• Innovation and sharp business acumen
• Ability to think outside the box
 
Interested applicants that meet the above specifications may submit their applications to  Human.Resources@fbc.co.zw by no later than 3 September, 2021  clearly marked:
 
 IT Graduate Training Programme 2021
Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Group IT & MIS Division.
 
PRINCIPAL ACCOUNTABILITIES:
  • Primarily working on the Active Directory and Microsoft Exchange environment, providing support and administration
  • Developing, implementing and configuring enterprise level solutions such as Microsoft Hyper-V server infrastructure, upgrades and migration strategies
  • Contributing to the research, evaluation, and implementation of new or improved information security software or devices; as well as evaluation of vendor services and products
  • Providing recommendations regarding emerging standards, usage patterns, architecture and best practice to keep the group’s Technologies current.
  • Identifying appropriate technology needed to solve specific problems to improve organizational operations and service delivery.
  • Planning, implementing, configuring, managing, monitoring and optimizing Microsoft Windows server infrastructure.
  • Managing user and group accounts to meet security and resource access requirements;
  • Providing fault tolerance and disaster recovery methodology and IT policies;
  • Diagnosing and resolving faults efficiently and promptly.
  • Working closely with vendors and support partners on Server sizing, capacity planning, performance tuning and problem solving to ensure service availability and peak performance.
  • Leading the effort on server consolidation and implementing high available strategies.
  • Implementing efficient, cost effective technical solutions which involve diverse platforms, software, hardware, technologies and tools.
  • Collaborating and providing direction and guidance to other System Engineers.
EDUCATION AND EXPERIENCE
  • Bachelor’s degree in Computer Science.
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Systems Administrator (MCSA)
  • Certified Cisco Network Associate(CCNA)
  • 2 years’ experience in designing, architecting, implementing and managing enterprise architecture solutions in a complex environment (i.e. multi business unit, multi location)
  • Demonstrated experience leading a team including superior mentoring and coaching skills
  • More than 2 years hands on experience designing, implementing, supporting, configuring and Optimising Microsoft Infrastructure.
COMPETENCIES & SKILLS:
  • Excellent interpersonal and communication skills appropriate for communicating with non- technical functions and with all levels of management across the global enterprise.
  • Server Architecture design and support skills.
  • Strong analytical and judgement skills.
  • Strong Leadership and project management skills and ability to manage and influence others in a Matrix organisation.
  • Excellent documentation skills, communication skills and ability to interact effectively with users, outside vendors and other IT teams.
  • Server clustering, Server consolidation and high availability skills and practice.
  • Hands-on and in-depth skills in installing of Intel based servers, Microsoft Operating systems
  • Knowledge of Web enabled technologies and tools.
  • In-depth knowledge of operating systems.
  • Familiarisation with CISCO networking
  • Knowledge of Internet technologies including VPN, Firewalls and Web hosting environments and directory services, as well as LAN, WAN and Wireless infrastructure.
 
Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 5 July, 2021 clearly marked:
Microsoft Systems Engineer: Group IT & MIS Division, FBC Holdings

Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Xarani (Pvt) Limited.

PRINCIPAL ACCOUNTABILITIES

  • Designing Client and Server-side architecture solutions through technical application and practical understanding of consumer needs.
  • Building front-end applications with appealing visual design and smooth user experience.
  • Developing and managing well-functioning databases (MongoDB, POSTGRESQL, MSSQL, ORACLE, etc) and applications.
  • Writing effective Restful APIs.
  • Testing software to ensure responsiveness and efficiency.
  • Troubleshooting, debugging and upgrading software.
  • Building features and applications with a mobile responsive design.
  • Working with development teams and product managers to ideate software solutions.
  • Providing continuous and relevant support to existing and new systems.
  • Staying abreast of developments in both frontend and backend programming languages.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in Computer Science/Information Systems.
  • Traceable working experience in programming languages like Java Springboot, Python Django, Vue.js, Flutter, JavaScript.
  • Knowledge of business process management (BPM) software e.g. CAMUNDA
  • Knowledge of version control and source code management tools like GitLab, Github

COMPETENCE AND SKILLS

  • Excellent code writing style.
  • Mobile application development (Android/iOS)
  • Systems Analysis and Design.
  • Project Management and system integration skills.
  • Relational Database Management.
  • Hardware, Operating Systems and Networking.

Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 25 June, 2021 clearly marked:

FULL STACK DEVELOPER: Xarani (Pvt) Limited

Location: XARANI (Pvt) Limited
 
Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Xarani (Pvt) Limited.
 
PRINCIPAL ACCOUNTABILITIES
  • Facilitating team building with the aim of achieving better creativity and improving the efficiency of the development team.
  • Managing the scrum process with the coordination of scrum team in agile methodology.
  • Organising and facilitating meetings such as daily stand-up meetings, retrospective meetings, sprint planning meetings; demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
  • Assisting product owner to make the product backlogs in good shape and ready for the next sprint.
  • Promoting a collaborative environment that encourages agreeableness, trust, experimentation, creativity and innovation.
  • Coordinating with teams to identify issues, risks and tradeoffs to enable quality decisions.
  • Managing day to day interactions with the agile teams ensuring Time, Cost and Quality criteria are met.
  • Using visual means to foster clear communication between delivery teams and various stakeholder groups.
  • Teaching Agile practices that enable them to achieve short cycle time and improve product quality.
 
EDUCATION AND EXPERIENCE
  • Bachelor's Degree in Business IT or Computer Science or a related study, or equivalent experience.
  • Minimum - Certificate of Proficiency in Agile Delivery and Transformation course is an added advantage.
  • At least 2 years of experience in Agile using either Kanban, Scrum or eXtreme Programming (XP)
  • History of balancing cross functional relationships with agile teams
  • Experience in consulting or implementing Agile processes in Legacy application environment.
 
COMPETENCE AND SKILLS
  • Ability to work in a multi-cultural and multi-ethnic environment.
  • Excellent analytical, planning, organizational and technical skills.
  • Strong knowledge of Scrum theory rules and practices.
  • Knowledge about Agile techniques like; user stories, continuous integration and testing.
  • Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
  • Ability to follow highly technical discussions and absorb technical documentation.
  • Ability to take a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
  • Ability to work creatively and analytically to solve business problems and propose solutions
  • Initiative analysis and reporting through product and iteration burn-up charts, velocity and quality monitoring, and product release roadmap
  • Ability to build successful delivery teams and understand team styles and how people work together. 
  • Ability to drive teams and set the pace, ensuring teams are working towards delivery commitments.
Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 22 June, 2021 clearly marked:
 
SCRUM MASTER: Xarani (Pvt) Limited
 

Location: XARANI (Pvt) Limited

Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Xarani (Pvt) Limited.

PRINCIPAL ACCOUNTABILITIES

  • Planning and building relationships with senior business, technology and financial executives who influence purchasing decisions in client companies.
  • Developing plans to maximize business opportunities with each customer plans including revenue forecasts by product line, resource requirements and sales/marketing campaigns to meet revenue targets.
  • Forecasting demand accurately and integrating sales and marketing campaigns with individual account development plans.
  • Identifying the information and resource requirements for the key stages of initial inquiry, meeting a customer’s specification, preparing proposals and responding to tenders, Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts).
  • Developing goals and targets for the business development team and ensuring they are met.
  • Coordinating market feedback from the sales function into actionable initiatives to meet customer needs
  • Ensuring that all departments understand customer requirements and respond with the right quality of service.
  • Responsible for account and service management.

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Business Management or Sales or Marketing,  Communication or Business IT 
  • At least 5 years of experience in Financial Services or technology environment 
  • Proven work experience as an Account Manager, Key Account Manager, Sales/Account Manager, or relevant role.
  • Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
  • Good computer skills – e.g. MS-Office application

COMPETENCE AND SKILLS

  • Ability to multi-task and pay attention to detail
  • Strategic thinker and problem solver
  • Excellent communication and presentation skills
  • Ability to lead sales team to achieve targets
  • Display empathy and emotional intelligence
  • Good negotiation skills
  • Ability to work in a multi-cultural environment

 Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 3 June, 2021 clearly marked:

Sales and Account Manager: Xarani (Pvt) Limited

Location: XARANI (Pvt) Limited
 
Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Xarani (Pvt) Limited.
 
PRINCIPAL ACCOUNTABILITIES
  • Designing Client and Server-side architecture solutions.
  • Building front-end applications with appealing visual design and smooth user experience.
  • Developing and managing well-functioning databases (MongoDB, POSTGRESQL, MSSQL, ORACLE, etc) and applications.
  • Writing effective Restful APIs.
  • Testing software to ensure responsiveness and efficiency.
  • Troubleshooting, debugging and upgrading software.
  • Building features and applications with a mobile responsive design.
  • Working with development teams and product managers to ideate software solutions.
  • Working with data scientists and analysts to improve software.
  • Meeting both technical and consumer needs.
  • Supporting existing and new systems.
  • Staying abreast of developments in both frontend and backend programming languages.
EDUCATION AND EXPERIENCE
  • Bachelor’s degree in Computer Science/Information Systems.
  • Traceable working experience in programming languages like Java Springboot, Python Django, Vue.js, Flutter, JavaScript.
  • Knowledge of business process management (BPM) software e.g. CAMUNDA
  • Knowledge of version control and source code management tools like GitLab, Github
COMPETENCE AND SKILLS
  • Excellent code writing style.
  • Mobile application development (Android/iOS)
  • Systems Analysis and Design.
  • Project Management and system integration skills.
  • Relational Database Management.
  • Hardware, Operating Systems and Networking.
Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 3 June, 2021 clearly marked:
FULL STACK DEVELOPER: Xarani (Pvt) Limited
 

Location:XARANI (Pvt) Limited

Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Xarani (Pvt) Limited.

PRINCIPAL ACCOUNTABILITIES

  • Identifying, implementing and maintaining technologies that can automate the preparation of code for Deployment to a live environment.
  • Implementing a continuous delivery/continuous integration (cd/ci)   workflow that allows for incremental/iterative deployment of small code changes to production which enables faster time to market, whilst enabling reliable rollbacks.
  • Identifying, implementing and maintaining software and Infrastructure performance monitoring tools to enable proactive identification of bottlenecks and resolution thereof.
  • Developing, implementing and continuously updating standards, processes and methodologies/techniques for all stages of the Software Development Cycle from Design to Operations.
  • Identifying, implementing and maintaining an automated configuration management database that makes it easy to document and administer configuration changes across the entire IT Infrastructure.
  • Analysing current technology utilized within the company, developing steps/processes and implementing strategies for continuous deployments while ensuring high availability on production and pre-production systems
  • Performing infrastructure and operations requirements analysis for new solutions to prepare for optimal performance of software applications.
  • Ensuring all non-functional requirements (security, continuity, scalability, agility etc.) are built into Software Applications.
  • Identifying and adopting performance measurement, reporting techniques and tools that speak to business performance metrics.
  • Embedding quality assurance in all stages of the Systems Development Life-Cycle to ensure the Software meets the intended business outcomes.
  • Formulating and implementing a cloud adoption strategy.
  • Building platform environments to support auto-scaling for the business in the future
  • Working with all relevant departments to get software and systems up and running in a timely manner, and ensuring long-term scalability for the business

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Computer Science/Information Systems.
  • DevOps Practice certification a must.
  • Traceable working experience in programming languages like Java Springboot, Python, Django, Vue.js, Flutter, Java Script.

COMPETENCE AND SKILLS

  • Knowledge of business process management (BPM) software e.g CAMUNDA
  • Good hands-on knowledge of Configuration Management and Deployment tools like- Puppet, Ansible, Cheft, Terraform etc.
  • Knowledge of containerisation technologies e.g Dokker, Kubernettes
  • Knowledge of one cloud platform (AWS,Azure,GCP)

Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw  by no later than 3 June, 2021 clearly marked:

Devops Engineer: Xarani (Pvt) Limited

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